We try to keep as less personal information as possible. Some information is however necessary for technical functioning of the services. What we keep and how long we store it is explained in details below:
Our system keeps track of active sessions - connection time, IP address, device type and Astrill VPN application version during the duration of your VPN session. Once you disconnect from VPN this information is removed permanently from our system. This information is solely used to limit the number of devices connecting from single account simultaneously. You can check all active sessions from member zone and you can erase them at any time.
Astrill also counts amount of traffic used by clients in order to plan network expansions. No personally identifiable information is kept - only number of transferred bytes.
Additionally to this, we keep last 20 connection records which include: connection time, connection duration, country, device type and Astrill client application version number. This information is only used by our customer support to identify potential issues with VPN connection and provide adequate support. This information contains no personally identifiable information (for example we don't keep IP addresses or your physical location). This information is automatically removed in case of no activity in past 30 days.
Astrill Catalina
Astrill Catalina Resort
May 21, 2018 CERTAIN SITES ARE NOT WORKING WHEN USING ASTRILL APPLET. Please disable OpenDNS on your router and your PC as well. PC should use DHCP from VPN router. This way it will use Astrill DNS servers configured on router and all sites will work. WHEN REMEMBER PASSWORD IN ASTRILL APPLICATION DOES NOT WORK. HelpReset Settings on Astrill Application. Astrill VPN setup manuals. Our Astrill Wiki that help you resolve every setup problem and understand all features of our apps. Check out manual for each device: Windows. Click on the DOWNLOAD button on the sidebar. This will bring you to the Adobe Creative Cloud download page. Click on the FREE TRIAL button. If you don’t have an Adobe account you will need to create one. The only required information is an email address, birthday, and country. Astrill provides free easy-to-use VPN applications for Windows, macOS, Linux, iOS, Android and router. Enjoy website and device filters, app guard, smart mode and other features. Connect any device to VPN with Astrill VPN on your wifi router.